Shipments by TLC Guitar Goods
Let’s move it!
If you place your order before 3.00 pm, we will hand over your packed order to the carrier at 4.00 pm the same day. Usually you receive your products the next day, at least if you live in the Netherlands. If you live in Belgium, it can take 1 to 2 days longer. Our forwarder will keep you informed of your parcel's whereabouts. Custom items have a production time of around 5 working days, but always as fast as we can!
Of course we keep a close eye on our stock so that we have your product available. If it is unfortunately not in stock, you will see this with the product and in your shopping cart with an expected delivery date. You can then choose whether you want to remove the product, or whether you want to wait for it and order it. If the waiting time is less than 3 working days, we will wait with sending your order until everything is complete. Does it take longer? Then we will send the rest to you and of course you pay no shipping costs for the subsequent delivery.
Ordered before 3pm is shipped the same day. We work hard for that. If it still goes wrong, somewhere in the chain, we will contact you immediately and your order will still be delivered as soon as possible.
We pack your order as carefully as possible and also pay attention to favorable shipping formats and the shipping costs are calculated for you at the order check-out. As an indication: a package costs on average € 5.50 for shipping in The Netherlands, but if you order more than € 110, we take care of these! With shipping outside The Netherlands, this amount is given as discount, fair is fair. The shipping rates are:
|Country||Weight KG>||Weight KG<||Shipping Price|
|Isle of Man||0||20||€ 30,00|
|Slovak Republic||0||20||€ 14,00|
|Czech Republic||0||20||€ 18,50|
|Great Brittain||0||20||€ 12,50|
Shipping rates can change. Your actual rate will show on your order before confirmation. Is your destinated not listed? Please send us an email and we'll add your country to the destination list and send you our best shipping rate.
Package not received
Do you expect a package but it is not delivered by us? That is annoying, but no worries. First check the points below:
- Track & trace code of the package
The shipping confirmation contains the Track & Trace code. Check the delivery moment via the link. Mailbox mail does not have Track & Trace.
- The delivery address
Is the delivery address you entered correct?
Did you receive a ‘Not home’ message? Your package may have been delivered to the neighbors or the delivery person has scheduled a new delivery time.
If you still do not receive your package, please contact firstname.lastname@example.org and we will sort it out as soon as possible.
Is your delivered package damaged? That is so unfortunate! Please take a snapshot of the package and mail it to email@example.com with your account or order number. We will contact you as soon as possible.
Do you want to send something back? Please download our return form here.
We do everything we can to make your order go as smooth and easy as possible and that you are happy with your ordered products. If you find room for improvement, please let us know. If you are happy, share this with us as well, or better yet, let others know!