We put great care in the goods we send to you, but if you are not happy with them, there is of course the possibility for a return within 14 days from the receipt of the goods. There are a few conditions that a return must meet:
In order to process your return, we need a completed return form. In this form we ask you to fill in the details of the original shipment and indicate the reason for your return. You can download the return form here: Return form TLC Guitar Goods
You can also fill out the form digitally and mail it to firstname.lastname@example.org.
With online purchases you have the right to return within 14 days of the day after receipt of the products without giving a reason, and to dissolve the agreement. During this period you have to handle the products and packaging carefully. Custom products or products that have been adapted to your specifications cannot be returned and they do not fall within this return policy.
Complete and original
Make sure you return the products complete with all accessories, unused and in their original packaging when possible.
The costs for the return shipment are for your own account. If products have been delivered wrong or damaged by us, we will of course take care of the return costs after we have requested you to return them.
We will refund the purchase price of returned products as soon as possible after receipt of the return shipment (no later than 14 days). Shipments that are paid (partly) with shoppoints will also be refunded in shoppoints for the same part.
TLC Guitar Goods
Concerns return shipment