Returning products

We put great care in the goods we send to you, but if you are not happy with them, there is of course the possibility for a return within 14 days from the receipt of the goods. There are a few conditions that a return must meet:

Return form
In order to process your return, we need a completed return form. In this form we ask you to fill in the details of the original shipment and indicate the reason for your return. You can download the return form here: Return form TLC Guitar Goods
You can also fill out the form digitally and mail it to alex@tlcguitargoods.com.

Term
With online purchases you have the right to return within 14 days of the day after receipt of the products without giving a reason, and to dissolve the agreement. During this period you have to handle the products and packaging carefully. Custom products or products that have been adapted to your specifications cannot be returned and they do not fall within this return policy.

Complete and original
Make sure you return the products complete with all accessories, unused and in their original packaging when possible.

Return costs
The costs for the return shipment are for your own account. If products have been delivered wrong or damaged by us, we will of course take care of the return costs after we have requested you to return them.

Refund
We will refund the purchase price of returned products as soon as possible after receipt of the return shipment (no later than 14 days). When you return a complete order on our request due to a wrong or damaged delivery, this includes the shipping costs you have paid us. Shipments that are paid (partly) with shoppoints will also be refunded in shoppoints for the same part.

Return address:
TLC Guitar Goods
Valeriaanstraat 13
3765EH Soest
The Netherlands
Concerns return shipment