Returning products

Are you not satisfied with your purchase? That is a pity, but then you easily can send them back within 14 days. There are a few conditions that a return shipment must meet:

Return form
In order to process your return, we need a completed return form. In this form we ask you to fill in the details of the original shipment and indicate the reason for your return. You can download the return form here: Return form TLC Guitar Goods
You can also fill out the form digitally and mail it to alex@tlcguitargoods.com.

Term
With online purchases you have the right to return within 14 days of the day after receipt of the products without giving a reason, and to dissolve the agreement. This does not apply to custom products or products that have been adapted to your specifications. We cannot take these back. During this period you have to handle the products and packaging carefully.

Complete and original
Make sure you return the products complete with all accessories, unused and in their original packaging.

Return costs
The costs for the return shipment are for your own account. If products have been delivered wrong or damaged by us, we will of course take care of the return costs after we have requested you to return them.

Refund
We will refund the purchase price of returned products as soon as possible after receipt of the return shipment (no later than 14 days). When you return a complete order on our request due to a wrong or damaged delivery, this includes the shipping costs you have paid us. Shipments that are paid (partly) with shop credit points will also be refunded in shop credit for the same part.

Return address:
Guitar Goods
Valerian Street 13
3765EH Soest
The Netherlands
Concerns return shipment